SSCG wants to achieve the highest possible degree of customer satisfaction and will provide under the SSCG Relationship Management strategy the following:

• Customer ‘s single point of contact at all times
• Project lead and overall project responsibility throughout all project phases
• Responsibility for legal, regulatory, organizational processes, and infrastructure
• Setup, installation and commissioning
• On-site maintenance
• Training, know-how transfer and educational concept
  
• Audits